📦 Shipping Policy

Last updated: 6 January 2026

At TG Online Store, we are committed to delivering high-quality, eco-conscious products while being transparent, ethical, and mindful of our environmental impact.

Please read this Shipping Policy carefully so you know exactly what to expect when placing an order with us.

🌍 Where We Ship From

We currently work with a trusted supplier, Earth Sense Organics, whose warehouse is based in France, Europe.

To reduce unnecessary waste, carbon emissions, and delivery delays, orders are shipped directly from the supplier’s European warehouse to you.

This means:

  • Orders are shipped directly to your address (not via our office)
  • Your parcel may display the supplier’s business name on the shipping label
  • Packaging may vary depending on the supplier’s fulfilment process

Please be assured that:

  • All products are carefully selected and quality-checked
  • Your purchase is fully supported by TG Online Store
  • We remain your main point of contact throughout your order journey

🚚 Shipping Destinations

We currently ship to:

  • United Kingdom
  • Selected European countries

Shipping availability may vary by product.
If a product cannot be shipped to your location, this will be clearly shown at checkout.

⏱️ Order Processing Time

  • Orders are usually processed within 1–3 business days
  • During busy periods, processing may take slightly longer

Once your order has been processed, it is handed over to the courier for delivery.

📬 Estimated Delivery Times

Delivery times depend on your location:

  • United Kingdom: approximately 4–8 business days
  • Other European countries: approximately 2–10 business days

Please note:

  • Delivery times are estimates, not guarantees
  • Delays may occur due to customs processing, weather conditions, or courier issues beyond our control

💷 Shipping Costs

Shipping costs are calculated at checkout based on:

  • Your delivery location
  • The products in your order

From time to time, we may offer free shipping promotions or free shipping on orders over a certain amount.
Any such offers will be clearly displayed on our website at the time of purchase.

📦 Customs, Duties & Import Taxes (UK Orders)

For UK orders shipped from Europe:

  • Customs declarations are legally required
  • Any applicable customs duties or import taxes may be charged by UK authorities
  • These charges are the responsibility of the customer

We work only with compliant suppliers who follow all legal shipping and customs requirements.

♻️ Sustainable Shipping Practices

Sustainability is at the heart of what we do.

By shipping directly from our European supplier, we are able to:

  • Reduce unnecessary repackaging
  • Minimise carbon emissions from double handling
  • Avoid excess waste

This approach allows us to offer eco-friendly products in a more responsible and mindful way.

❓ Why Does My Parcel Show Another Company Name?

Some parcels may show the name of our fulfilment partner (Earth Sense Organics) on the shipping label.

This is normal when products are shipped directly from a supplier’s warehouse.

Even if another company name appears on the parcel:

  • Your order was placed with TG Online Store
  • We remain fully responsible for customer support, delivery queries, and after-sales care

If anything about your order feels unclear, please contact us — we’re always happy to help 💚

📮 Lost, Delayed or Damaged Orders

If your order:

  • Has not arrived within the estimated delivery timeframe
  • Arrives damaged
  • Appears to be lost in transit

Please contact us as soon as possible at hello@tgonlinestore.com, including your order number, and we will assist you promptly.

📩 Contact Us

If you have any questions about shipping, delivery, or your order, please get in touch:

📧 Email: hello@tgonlinestore.com
💬 Or use the contact form on our website

We’re here to support you every step of the way 💚