🌸 Frequently Asked Questions (FAQs)
TG Online Store — Kind to Your Skin, Gentle on the Planet
💚 1. About TG Online Store
Q: What inspired TG Online Store?
TG Online Store was born from a personal journey of healing and rediscovering confidence through natural self-care. We believe your skin deserves gentle, effective products that are kind to both you and the planet. Every item in our collection supports sensitive skin and reflects our eco-friendly, cruelty-free, and vegan values.
Q: Are all TG products cruelty-free and vegan?
Yes — always. We never test on animals, and all our products are 100% vegan and cruelty-free. You can glow with confidence knowing your beauty choices are compassionate ones.
Q: What does “eco-friendly” mean for TG Online Store?
It means we carefully choose ingredients and packaging that respect the environment. From recyclable and biodegradable materials to plastic-free lip balm tubes, every choice we make helps reduce waste and protect the planet.
🧴 2. Product Information
Q: Are your products suitable for sensitive skin?
Yes — TG was created with sensitive skin in mind. Each formula soothes, nourishes, and strengthens your skin’s natural balance. Whether you’re using our Organic Regenerating Body Balm with Ylang Ylang or Organic Certified Solid Soap – Lavender & Rosemary, you’ll feel calm, hydrated, and confident.
Q: What’s the difference between your balms and butters?
Our balms (like the Men’s Essential Balm with Sandalwood and Organic Regenerating Body Balm) protect, heal, and soften dry areas.
Our butters (like the Organic Cacao Body Butter) are rich, creamy, and perfect for deep hydration — leaving skin supple and radiant.
Q: Do your soaps dry out the skin?
No — our Organic Solid Soaps are infused with plant oils, shea butter, and essential oils like lavender and jasmine to cleanse gently while keeping your skin soft and moisturised.
Q: What are your best products for dry or sensitive skin?
For dry, sensitive, or easily irritated skin, we recommend:
- 🌿 Organic Regenerating Body Balm with Ylang Ylang — deeply hydrating and soothing.
- 🍫 Organic Cacao Body Butter — rich moisture for silky, glowing skin.
- 💧 Organic Certified Solid Soap – Lavender & Rosemary — gentle cleansing for everyday use.
- 💋 Organic Rose or Peppermint Lip Balm — protection and softness for delicate lips.
Q: Do your products contain artificial fragrances or harsh chemicals?
No — never. We use only natural essential oils and organic ingredients. Each product is free from parabens, sulphates, synthetic perfumes, and anything unnecessary.
🌿 3. Sustainability & Ethics
Q: How does TG Online Store stay sustainable?
Sustainability is at the heart of everything we do. Our packaging is recyclable, biodegradable, and often plastic-free. We source ingredients responsibly and work with ethical suppliers who share our values.
Q: Do you offer zero-waste or refillable options?
Yes — several of our products, including our lip balms and solid soaps, are zero-waste. We’re also working on refillable options for select skincare items to make your routine even more eco-conscious.
📦 4. Orders & Shipping
Q: Where do you ship from?
We ship all orders from the UK using eco-conscious materials. Each order is carefully packed to protect your products — and the planet.
Q: How long will it take to receive my order?
UK orders typically arrive within 3–7 business days, while international orders may take 7–14 business days. You’ll receive an email confirmation and tracking details once your order has been dispatched.
Q: What if my order arrives damaged?
We take great care when packing, but if your order arrives damaged, please contact us within 7 days of delivery with a photo. We’ll make it right — guaranteed.
💌 5. Returns & Exchanges
Q: What is your return policy?
We hope you’ll love every TG product, but if not, we offer returns or exchanges on unopened items within 14 days of delivery.
Q: Can I return opened skincare products?
Due to hygiene reasons, we can’t accept returns on opened or used skincare. However, if you experience a reaction or issue, please reach out — we’ll do our best to help.
🌸 6. Skincare Guidance
Q: How do I build a simple TG skincare routine?
Here’s a gentle daily routine to keep your skin soft and balanced:
- Cleanse with our Organic Lavender & Rosemary Soap.
- Exfoliate once a week using Organic Body Polish – Lavender & Rosemary.
- Moisturise with Organic Regenerating Body Balm or Cacao Body Butter.
- Protect your lips daily with our Organic Lip Balm (Rose, Peppermint, or Vanilla).
Q: Can I get personal skincare advice?
Absolutely. We’re always happy to help you find the right products for your skin.
Email us anytime at hello@tgonlinestore.com — our friendly team will guide you through it.
💫 7. Community & Rewards
Q: Do you offer discounts for first-time buyers?
Yes! Join our newsletter and enjoy 10% off your first order, plus early access to exclusive offers, new arrivals, and self-care tips.
Q: How can I stay connected with TG Online Store?
Follow us on Instagram and Facebook for skincare inspiration, eco-living ideas, and behind-the-scenes updates.
Tag us with #TGOnlineGlow — we love celebrating your natural radiance!
🕊️ Final Note from TG Online Store
We’re more than a skincare brand — we’re a mindful community celebrating natural beauty, sustainability, and self-care.
Your glow is more than skin deep — it’s a reflection of how you care for yourself and the world around you. 🌿
Still Need Help?
If your question wasn’t answered here, feel free to reach out to our customer support team at hello@tgonlinestore.com— we’re happy to help!