Frequently Asked Questions (FAQs)
Welcome to TG Online Store’s FAQ section. We’ve compiled answers to our most asked questions to help you better understand our products and services.
🛍️ Orders & Shipping
Q: Where do you ship from?
We work with trusted suppliers like Terre Verdi and Humanist Beauty. Orders are shipped directly from their UK or international warehouses.
Q: Do you ship internationally?
Yes, we ship worldwide. Shipping times vary depending on your location and supplier.
Q: How long does delivery take?
✅UK orders: typically 3–7 business days
✅EU orders: 5–10 business days
✅International: 10–20 business days
Q: How can I track my order?
Once your order is dispatched, you’ll receive a tracking link by email.
Q: What if my order hasn’t arrived?
Please check your tracking link first. If your parcel is delayed or missing, contact us at tgonlinestore@net-shopping.com with your order number.
🔄 Returns & Refunds
Q: What is your return policy?
You may request a return within 14 days of delivery if products are unused, unopened, and in original packaging.
Q: What if my item is damaged or faulty?
If your order arrives damaged or defective, contact us within 5 days of delivery and we’ll arrange a replacement or refund.
Q: Can I return opened skincare products?
Unfortunately, for hygiene and safety reasons, opened or used skincare items cannot be returned.
Q: How do I request a return?
Email us at tgonlinestore@net-shopping.com with your order number and reason for return. We’ll guide you through the process.
🌱 Products & Ingredients
Q: Are your products vegan and cruelty-free?
Yes, all products we stock are 100% vegan, cruelty-free, and eco-friendly.
Q: Are your products safe for sensitive skin?
Yes, our store focuses on gentle, natural formulations designed for sensitive skin. Always patch test new products first.
Q: Do you use sustainable packaging?
Our suppliers prioritise eco-friendly packaging that is recyclable or biodegradable whenever possible.
Q: Are your products organic?
Many of our items are certified organic. Product pages will show full details.
🎁 Gift Sets & Bundles
Q: Do you offer gift sets?
Yes! We stock curated skincare gift sets and routines that make perfect presents.
Q: Can I send a gift directly to someone?
Yes, simply enter their shipping address at checkout. You can also add a note at checkout if you’d like to include a gift message.
💳 Payments & Discounts
Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, and secure online payment options at checkout.
Q: Do you offer discount codes?
Yes! Sign up for our newsletter to receive exclusive offers, discounts, and early access to new arrivals.
Q: Can I use more than one discount code?
Only one discount code can be applied per order.
📧 Customer Support
Q: How do I contact you?
You can reach us at tgonlinestore@net-shopping.com. We aim to respond within 24–48 hours.
Q: What if I have an issue with my order?
Don’t worry — just contact us with your order number and we’ll resolve it as quickly as possible.
Still Need Help?
If your question wasn’t answered here, feel free to reach out to our customer support team at tgonlinestore@net-shopping.com — we’re happy to help!