Frequently Asked Questions (FAQs)

Welcome to TG Online Store’s FAQ section. We’ve compiled answers to our most asked questions to help you better understand our products and services.


General Store Policies

1. What payment methods do you accept?

We accept all major credit and debit cards, as well as secure payments through PayPal.

2. How long does shipping take?

Shipping typically takes 3–7 business days within the UK. International orders may take 7–14 business days. You will receive a tracking number once your order has been dispatched.

3. Do you offer free shipping?

Yes, we offer free standard shipping on all orders over £50 within the UK.

4. Can I return or exchange a product?

Yes, you can return or exchange products within 14 days of delivery, provided they are unused, unopened, and in their original packaging. Please visit our Returns & Refunds page for details.

5. Are your products cruelty-free?

Absolutely. All our products are cruelty-free and never tested on animals.

6. Are your products organic or natural?

Yes, most of our products are either 100% organic or made from natural, sustainably sourced ingredients. Please check individual product listings for specific certifications.

7. Do you ship internationally?

Yes, we ship worldwide. International shipping charges apply and will be calculated at checkout.

8. How can I track my order?

Once your order has been dispatched, you’ll receive an email with your tracking details. You can use these to monitor your shipment.

9. Can I return or exchange an item?

We want you to love your purchase! If you're not completely satisfied, you can return unused items within 14 days of delivery. Please check our Returns Policy for full details and instructions.


Product FAQs

🧴 Skincare Products

Organic Pumpkin + Vitamin E Serum

Q: What skin type is it suitable for?
A: Ideal for dry, dull, or mature skin.

Q: How often should I use it?
A: Use twice daily, morning and evening, after cleansing.

Q: Can it be used under makeup?
A: Yes, it absorbs quickly and creates a smooth base for makeup.


Organic Black Soap Aloe Rosemary Face and Body

Q: What skin concerns does it help with?
A: Acne, hyperpigmentation, oily skin, and clogged pores.

Q: Is it suitable for sensitive skin?
A: Yes, but we recommend patch testing first.


Adzuki Bean Soap Bar

Q: What are the main benefits?
A: Gently exfoliates, brightens the skin, and unclogs pores.

Q: Is it safe for daily use?
A: Yes, it's gentle enough for daily exfoliation.


Organic Activated Charcoal Face Soap

Q: What is it good for?
A: Detoxifying skin, removing impurities, and reducing acne.

Q: Can it be drying?
A: It can be slightly drying for very dry skin. Follow with a moisturiser.


Aniise Skin Care Sample Pack

Q: What does it include?
A: A range of Aniise's best-selling skincare items in sample sizes.

Q: Is it suitable for travel?
A: Yes, perfect for travel or trial use before committing to full sizes.


Kaolin Facial Scrub & Mask

Q: What is kaolin clay good for?
A: Deep cleansing, oil control, and gentle exfoliation.

Q: How often should I use it?
A: 1–2 times per week.


Organic Face Cream & Moisturiser

Q: Is it lightweight or rich?
A: Lightweight but deeply moisturising.

Q: Can it be used as a night cream?
A: Yes, it's suitable for both day and night use.


Organic Sunscreen SPF 40+

Q: Is it reef-safe and chemical-free?
A: Yes, it contains natural minerals and no harsh chemicals.

Q: Does it leave a white cast?
A: Minimal white cast; suitable for most skin tones when blended well.


Organic Antioxidant Rich Face Scrub

Q: What does it do?
A: Gently exfoliates, revitalises dull skin, and promotes cell turnover.

Q: Is it suitable for sensitive skin?
A: Yes, but use 1–2 times a week to avoid irritation.


🌿 Oils and Treatments

Sea Buckthorn Oil

Q: What are its benefits?
A: Rich in antioxidants, promotes skin regeneration, and reduces redness.

Q: Can it stain the skin?
A: It has a natural orange hue, so use sparingly and preferably at night.


Hemp Seed Oil

Q: What is it best used for?
A: Moisturising, balancing oily skin, and reducing inflammation.

Q: Can it clog pores?
A: No, it's non-comedogenic and suitable for acne-prone skin.


Organic Avocado Oil

Q: What is it used for?
A: Deeply moisturises skin and hair, rich in vitamins A, D & E.

Q: Can I use it on my face?
A: Yes, especially for dry or mature skin types.


Almond Oil for Dark Circles

Q: Does it help reduce dark circles?
A: Yes, with regular use it can lighten dark circles and reduce puffiness.

Q: How should I apply it?
A: Gently dab a small amount under the eyes at night.


💆🏽♀️ Haircare Products

Organic Black Soap & Aloe Wash

Q: Is it for hair or body?
A: Suitable for both hair and body; acts as a natural clarifying cleanser.

Q: Will it strip my hair?
A: It deeply cleanses, so follow with a conditioner or oil to restore moisture.


Velour Cinch Sleeve Bomber Jacket

Q: Is the jacket warm enough for winter?
A: It's ideal for layering in cooler weather, but not designed as a heavy winter coat.

Q: How does the fit run?
A: True to size with a slightly relaxed, stylish fit. Consider sizing up for an oversized look.


EGI Exclusive Collections Black Lurex Bodysuit (Made in Italy)

Q: Is the material stretchy?
A: Yes, the bodysuit features a comfortable stretch fit that hugs the body beautifully.

Q: Can I wear it for evening events?
A: Absolutely. The shimmer of Lurex makes it perfect for nights out or special occasions.


Luna Glitter Velvet Dress

Q: Does the glitter come off?
A: No, the glitter is embedded in the fabric to minimise fallout while maintaining sparkle.

Q: Is it machine washable?
A: We recommend hand washing or dry cleaning to preserve the velvet and glitter texture.


🧴 Skincare & Bodycare

Organic Hyaluronic Acid & Aloe Micro Pearl Cleanser

Q: What skin type is it suitable for?
A: Ideal for dry, sensitive, and mature skin, thanks to its hydrating and soothing formula.

Q: Does it remove makeup effectively?
A: Yes, it gently removes makeup and impurities without stripping the skin.


Organic Whipped Bronzing Body Butter

Q: Will it stain clothes?
A: Allow it to fully absorb before dressing to avoid transfer; it’s a non-staining formula when applied as directed.

Q: Is the bronzing effect instant?
A: Yes, it provides an immediate subtle glow while nourishing your skin.


Super Bioactive Face Serum

Q: What does it target?
A: Designed to reduce fine lines, boost hydration, and promote radiant, youthful skin.

Q: Can I use it with other serums?
A: Yes, it layers well with other serums. Apply after cleansing and before heavier creams.


Organic Shave Cream with Aloe, Coconut Oil & Shea Butter

Q: Is this suitable for sensitive skin?
A: Yes, the natural, soothing ingredients make it perfect for sensitive or easily irritated skin.

Q: Can it be used for face and body?
A: Absolutely. It’s gentle and effective for all shaving areas.


Organic DHA FREE Natural Sunless Tanner

Q: What makes it DHA-free?
A: It uses plant-based tanning agents instead of dihydroxyacetone (DHA) for a safer, more natural glow.

Q: How long does the tan last?
A: Typically, 3–5 days. Reapply every few days to maintain your glow.


👕 Babe T-shirt

Q: What materials is it made from?
A: 100% eco-friendly cotton and felt appliqué, handmade for comfort and style.

Q: Is it machine washable?
A: Yes, wash inside out on a gentle cycle and air dry to preserve the design.

Q: Is it true to size?
A: Yes, but check our size guide for the best fit.


☀️ Bright Day Vitamin C Serum

Q: What does it do for the skin?
A: Brightens, evens skin tone, and boosts collagen production with natural Vitamin C.

Q: Is it suitable for sensitive skin?
A: Yes, but a patch test is always recommended before full use.

Q: When should I apply it?
A: Apply in the morning after cleansing and before moisturising.


🧴 Kear Soothing Body Balm (Arnica Power!)

Q: What’s it best used for?
A: Relieving muscle tension, soreness, and fatigue with natural arnica extract.

Q: Can it be used daily?
A: Yes, massage into affected areas as needed.

Q: Is it safe for sensitive skin?
A: Yes, it contains gentle, natural ingredients.


👗 Freya Maxi Dress

Q: Is the dress one-size?
A: Yes, the adjustable design fits a range of sizes comfortably.

Q: What is the fabric made from?
A: 100% organic cotton, soft and breathable.

Q: Is it suitable for special events?
A: Absolutely – perfect for weddings, photo shoots, or holidays.


🌞 Boho & Summer Dresses

Q: Are these dresses handmade?
A: Yes, all our boho dresses are handmade from organic or natural fabrics.

Q: Do they fit all body types?
A: Most styles are one-size or adjustable for a flattering fit.

Q: Are they suitable for hot weather?
A: Yes, they are lightweight, breathable, and ideal for warm climates.


💆♀️ 'Herbalicious' – Organic Shampoo Bar – Nettles & Rosemary

Q: What hair types is it suitable for?
A: All hair types, including dry, oily, and sensitive scalps.

Q: Does it help with dandruff?
A: Yes, thanks to the tea tree oil and nettle content.

Q: How long does one bar last?
A: Typically 1–2 months depending on usage and hair length.


💋 Lip Care

Lips Scrub – Nerds Babe

Q: What does it taste like?
A: It has a sweet, nostalgic flavour inspired by bubble-gum and grapes—just like your favourite childhood sweets!

Q: Is it edible?
A: Yes! All ingredients are natural and food-grade, so it's completely safe to lick off after exfoliating.

Q: How often should I use it?
A: 2–3 times a week is ideal to keep lips smooth and soft without over-exfoliating.

Q: Can it be used before applying lipstick or lip balm?
A: Absolutely. It preps your lips perfectly by removing dead skin, helping lip products apply more evenly and last longer.

Q: Is it suitable for sensitive skin?
A: Yes, it's made with gentle, vegan ingredients like organic shea butter and jojoba oil. However, always do a patch test if you’re unsure.


 

💄 Vegan Mineral Makeup Lip and Cheek Balm – Shell Pink

Q: Is it safe for sensitive skin?
A: Yes, it's made with natural, skin-loving ingredients like Shea Butter and Jojoba Oil.

Q: Can I use it every day?
A: Yes, it's perfect for daily wear and adds a natural glow.

Q: Does it have any scent?
A: Lightly scented with calming Lavender essential oil.

Q: Is this balm truly multi-purpose?
A: Yes! It’s a creamy tint that works beautifully as both a lip balm and a cheek stain.

Q: Is it buildable in colour?
A: Absolutely. Apply a light layer for a natural glow or build for more intensity.

Q: Does it contain any artificial fragrances?
A: No, it's scented with natural essential oils or is fragrance-free, depending on the shade.

Q: How long does the colour last?
A: On lips: 2–4 hours. On cheeks: 6–8 hours, depending on skin type.


🧥 Tom Thermal Raglan Henley

Q: What’s the fabric composition?
A: A soft, lightweight blend of 60% cotton and 40% polyester.

Q: Is it sustainable?
A: Yes, it's made in an eco-friendly factory with sustainable practices.

Q: Can it be layered?
A: Absolutely – perfect as a base layer or worn on its own.


👕 Alice – Alice's Adventures in Wonderland – Kids’ T-shirt

Q: Is this t-shirt eco-friendly?
A: Yes, it’s made with sustainable cotton and felt.

Q: Is it comfortable for daily wear?
A: Yes, it's soft and breathable—great for active kids.

Q: How should I care for the applique?
A: Wash inside out on a gentle cycle and avoid tumble drying.


👶 Baby Onesie – Mitford – mi cielo x Donald Robertson

Q: Is this a limited edition?
A: Yes, it’s part of a special collaboration and only available for a short time.

Q: Is the fabric baby-safe?
A: Yes, it's soft, breathable, and gentle on sensitive skin.

Q: How do I wash it?
A: Wash gently in cold water and lay flat to dry to maintain the handmade detailing.


👕 Just Be Kind T-shirt

Q: What fabric is it made from?
A: 100% organic cotton, soft and breathable for everyday comfort.

Q: Is the slogan printed or embroidered?
A: The slogan is printed using eco-friendly, water-based inks.

Q: Is it unisex?
A: Yes, the relaxed fit makes it suitable for all genders. Refer to our size chart for best fit.


👶 The Cowardly Lion – The Wonderful Wizard of Oz – Baby Onesie

Q: Is the print safe for babies?
A: Yes, it uses baby-safe, non-toxic inks and fabrics.

Q: Is this part of a limited collection?
A: Yes, it's a special collaboration piece with limited availability.

Q: What size range is available?
A: Available in sizes from 0–24 months.


👶 Aloha Rainbow – Infant Bodysuit

Q: What material is it made from?
A: Made from ultra-soft organic cotton that’s gentle on delicate skin.

Q: Does it have snaps for easy changing?
A: Yes, features snap closures at the bottom for quick and easy changes.

Q: Is it machine washable?
A: Yes, wash on a gentle cycle with mild detergent.


🎄 Mad Holiday – Gingerbread Man Pirate

Q: What kind of item is this?
A: A festive graphic tee or onesie, depending on the selected product variation.

Q: Is it suitable for gifts?
A: Absolutely – it’s a quirky, holiday-themed piece perfect for gifting.

Q: Is the design permanent?
A: Yes, the high-quality print is designed to last through multiple washes.


👚 Willow – Asymmetric Silk Blouse

Q: What fabric is it made from?
A: 100% natural silk with a soft, luxurious finish.

Q: How should I care for it?
A: Dry clean only to preserve its shape and sheen.

Q: What makes it asymmetric?
A: It features a unique draped cut with a longer hemline on one side for a flattering silhouette.


🏄♀️ Organic Cotton Boho Surf Poncho

Q: Is it suitable for beach use?
A: Yes, it’s absorbent, breathable, and perfect for drying off or lounging post-surf or swim.

Q: What is the sizing like?
A: One-size design with a loose, relaxed fit suitable for most body types.

Q: Is it eco-friendly?
A: Yes, made from 100% organic cotton and sustainably produced.


🌲 Boho Forest Cotton Breathable Summer Maxi Dress

Q: What material is it made from?
A: Lightweight, breathable cotton—ideal for summer wear.

Q: Is it one-size?
A: Yes, the adjustable design fits a range of sizes and body types.

Q: Can it be worn for special occasions?
A: Yes, its elegant boho style is perfect for holidays, garden parties, or casual weddings.


👗 Mustard Long Sleeve Midi Dress

Q: Can the dress be worn in more than one way?
A: Yes, it features a reversible neckline—choose between a high neck or a deep V-neck.

Q: What material is it made from?
A: Crafted from 100% vegan Cupro, a sustainable silk-like fabric.

Q: How should I wash it?
A: Hand wash or dry clean only to maintain its luxurious feel.

Q: Is it true to size?
A: Yes, fits true to size. Refer to the sizing guide for best results.

Q: Is it ethically made?
A: Absolutely – proudly designed and manufactured in the UK using sustainable practices.


Bright Day Vitamin C Serum

Q: What does the Bright Day Vitamin C Serum do?
A: This serum brightens skin, reduces dark spots, and promotes an even skin tone with antioxidant-rich Vitamin C and hydrating botanicals.

Q: Is this serum suitable for sensitive skin?
A: Yes, it's formulated to be gentle. Always patch test before full application.

Q: Can I use this serum in the morning?
A: Yes! It’s designed for daytime use. Follow with sunscreen.

Q: How often should I apply it?
A: Once daily in the morning is ideal. Apply to clean skin before moisturiser and SPF.

Q: Is it vegan and cruelty-free?
A: Yes, the serum is 100% vegan and not tested on animals.


🌿 Kear Soothing Body Balm

Q: What is the Kear Soothing Body Balm used for?
A: It's a multi-use balm that soothes dry, irritated, or inflamed skin using olive oil, beeswax, and natural herbal extracts.

Q: Can I use it on my face?
A: It’s primarily for body use but may be used on extra dry facial areas sparingly.

Q: Is this product suitable for children?
A: Yes, it’s made with natural ingredients and is safe for children over 3 years old.

Q: Is it scented?
A: It has a subtle natural scent from herbal infusions—no artificial fragrances.


👗 Freya Maxi Dress

Q: What material is the Freya Maxi Dress made from?
A: It’s made of breathable, lightweight cotton with a soft, flowy feel—ideal for warmer days.

Q: Does it have pockets?
A: Yes, it comes with discreet side pockets for convenience.

Q: How should I care for this dress?
A: Hand wash or machine wash on gentle cycle. Air dry or tumble dry low.

Q: Is it suitable for maternity wear?
A: Yes, its relaxed fit and stretchy waistband make it maternity-friendly.


👒 Boho & Summer Dresses Collection

Q: Are the boho dresses made from organic or sustainable materials?
A: Many in the collection are crafted from organic cotton or sustainable blends. Check individual product descriptions for specifics.

Q: Do they come in plus sizes?
A: Yes, several styles are available in extended sizing from XS to 3XL.

Q: Are these dresses lined?
A: Some styles are fully lined while others are not—details are listed per product.

Q: Can I wear them for formal occasions?
A: Yes! Styles range from casual beachwear to elegant maxi dresses suitable for garden parties, holidays, or summer weddings.


🧼 Herbalicious Organic Shampoo Bar

Q: What makes this shampoo bar “herbalicious”?
A: It’s infused with herbs like rosemary, nettle, and peppermint to nourish the scalp and promote healthy hair growth.

Q: Is it suitable for colour-treated hair?
A: Yes, it's gentle and sulfate-free, making it safe for coloured hair.

Q: How long does one bar last?
A: With proper care, it can last for 40–60 washes—equivalent to 2–3 bottles of liquid shampoo.

Q: Does it contain palm oil?
A: No, it’s free from palm oil and made with eco-conscious ingredients.


👕 Tom Thermal Raglan Henley

Q: What material is the Tom Henley made from?
A: It’s made from soft cotton with a waffle-knit texture and a touch of spandex for flexibility.

Q: Is it good for layering?
A: Yes, it’s perfect as a base or mid-layer for autumn and winter outfits.

Q: Does it shrink after washing?
A: Minimal shrinkage if washed in cold water and air-dried or tumble dried on low.

Q: What fit is it?
A: Classic fit—not too slim or too loose, with raglan sleeves for added comfort.


👧 Alice's Adventures in Wonderland Kids’ T-shirt

Q: What is this T-shirt made of?
A: 100% combed and ring-spun cotton—soft and breathable for kids' sensitive skin.

Q: Is the design printed or embroidered?
A: The artwork is professionally printed using eco-friendly inks.

Q: Is it machine washable?
A: Yes! Machine wash cold, tumble dry low for best results.

Q: What sizes are available?
A: Available in sizes 2T to 12Y.


👶 Mitford Baby Onesie (mi cielo x Donald Robertson)

Q: What material is this onesie made from?
A: It’s crafted from 100% organic cotton, safe and gentle for baby skin.

Q: Is this part of a special collaboration?
A: Yes! It’s a limited-edition collaboration with artist Donald Robertson.

Q: Are the prints baby-safe?
A: Absolutely. All prints are done with non-toxic, water-based inks.

Q: How should I wash it?

A: Wash gently in cold water and lay flat to dry to maintain the handmade detailing.

 


 

Long Sleeve Midi Dress

Q: What material is the Long Sleeve Midi Dress made from?
A: This dress is crafted from a breathable, lightweight cotton-blend fabric designed for all-day comfort and ease of movement.

Q: Is this dress machine washable?
A: Yes, we recommend a gentle cycle with cold water and air drying or tumble dry on low heat.

Q: Does it have pockets?
A: Yes, the Long Sleeve Midi Dress includes two side seam pockets for added convenience.

Q: What seasons is it best suited for?
A: Perfect for spring, autumn, and layering in winter due to its long sleeves and midi length.


 

Meghan Crinkle Midi Dress in Off-White

Q: What is the fabric composition of this dress?
A: The Meghan Crinkle Midi Dress is made from 100% crinkle cotton, offering a relaxed and slightly textured finish.

Q: Is the off-white shade see-through?
A: It is lightly sheer; we recommend wearing nude undergarments or a slip for extra coverage.

Q: Can I iron this dress?
A: This dress is designed to embrace its crinkled look. If needed, use a steamer or iron on low heat with a cloth barrier.

Q: Is it true to size?
A: Yes, the dress fits true to size with a slightly loose, boho-inspired silhouette.


 

The Kapha Skincare Ritual – Ayurvedic Skincare for Oily & Congested Skin

Q: What does this skincare ritual include?
A: The Kapha Ritual typically includes a cleanser, exfoliant, and balancing oil or moisturiser designed to control excess oil and clarify pores.

Q: Is this suitable for acne-prone skin?
A: Yes, this Ayurvedic ritual is ideal for oily and congested skin types, including acne-prone skin.

Q: Are these products 100% natural?
A: Yes, all ingredients are plant-based and rooted in traditional Ayurvedic formulations.

Q: How often should I use the full ritual?
A: Daily use is recommended, with exfoliation 2–3 times per week depending on your skin’s sensitivity.


 

GOTS Organic Cotton T-Shirt – “Shinrin-Yoku” Forest Bathing Design

Q: What does GOTS-certified mean?
A: GOTS (Global Organic Textile Standard) certification ensures the cotton is 100% organic, ethically produced, and environmentally friendly from seed to shirt.

Q: What is the inspiration behind the “Shinrin-Yoku” design?
A: “Shinrin-Yoku” is a Japanese term meaning "forest bathing," symbolising mindfulness and nature therapy, reflected in the calming, nature-inspired artwork.

Q: Is the print eco-friendly?
A: Yes, the design is printed using water-based, non-toxic inks that are safe for the environment and skin.

Q: How should I wash this shirt?
A: Wash inside out on a gentle cycle with cold water and mild detergent. Line dry or tumble dry on low heat.


Skin Friendly Shirts for Men (Size-XL) (Colour-TEAL)

Q: What makes these shirts “skin-friendly?
A: They are crafted from hypoallergenic, breathable natural fibres (such as organic cotton or bamboo) that are gentle on sensitive or easily irritated skin.

Q: Is the sizing standard for XL?
A: Yes, the sizing follows international standards, but please check the size chart to ensure the best fit.

Q: Can I wear it for casual and formal settings?
A: Yes, this shirt’s versatile design works well for both relaxed and semi-formal occasions.

Q: Is the teal colour fade-resistant?
A: Yes, when washed according to instructions, the colour remains vibrant after many washes.


 

Cloudy Grey Stripe Linen / Natural Linen Pyjama Set / Linen Loungewear

Q: What fabric is used in this loungewear set?
A: Made from 100% natural linen, which is breathable, moisture-wicking, and perfect for year-round comfort.

Q: Is the fit relaxed or snug?
A: The set has a relaxed, loose fit ideal for lounging and sleeping.

Q: How should I care for the linen fabric?
A: Machine wash on gentle cycle with cold water and mild detergent. Tumble dry low or hang to air dry. Iron while damp if needed.

Q: Is this suitable for sensitive skin?
A: Yes, linen is a natural, hypoallergenic fabric that’s kind to sensitive skin.


 

Ceramide & Hyaluronic Acid Moisturizer for Normal to Dry Skin

Q: What skin types is this moisturizer suitable for?
A: Best for normal to dry skin, especially those needing hydration and a stronger skin barrier.

Q: What are the benefits of ceramides and hyaluronic acid?
A: Ceramides strengthen the skin’s protective barrier, while hyaluronic acid deeply hydrates and plumps the skin.

Q: Can I use this under makeup?
A: Yes, it absorbs quickly and creates a smooth, hydrated base for makeup.

Q: Is it fragrance-free?
A: Yes, it's formulated without added fragrance, making it ideal for sensitive skin.


 

Refreshing Cucumber Extract Facial Toner

Q: What does this toner do?
A: It soothes, hydrates, and refreshes the skin while tightening pores and balancing oil levels.

Q: Is this toner alcohol-free?
A: Yes, it’s formulated without alcohol, so it won’t dry out or irritate your skin.

Q: Can I use it daily?
A: Yes, it’s gentle enough for everyday use, both morning and night.

Q: Is it suitable for all skin types?
A: Yes, especially beneficial for sensitive, oily, and combination skin types.


 

Acne Spot Care – Clear Skin, Pure Self-Love

Q: What skin concerns does this product target?
A: It is designed to target and reduce active acne, inflammation, redness, and post-acne marks.

Q: How often should I apply it?
A: Apply directly to affected areas 1–3 times daily, depending on skin tolerance.

Q: What ingredients are in it?
A: It typically includes natural anti-inflammatory and antibacterial ingredients such as tea tree oil, salicylic acid, or aloe vera (check label for full details).

Q: Is it safe for sensitive skin?
A: Yes, though we recommend a patch test first, as active acne treatments may cause mild tingling initially.


Still Need Help?

If your question wasn’t answered here, feel free to reach out to our customer support team at tgonlinestore@net-shopping.com — we’re happy to help!