Refund Policies
Refund and Return Policy for Skin Care
At TG Online Store, we strive to ensure customer satisfaction with every purchase. Below are our refund and return policies tailored to our various skincare brands:
White Thalassa
Shipping from: United States
- You may return item(s) within 30 days of receiving your order.
- Exceptions: Monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
Black Sugarplum
Shipping from: United Kingdom
- Returns are accepted within 30 days of receiving your order.
- Exceptions: Monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
Yellow Poppy
Shipping from: Lithuania
- Returns are accepted within 15 days of receiving your order.
- Exceptions: Monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
Maroon Oliver
Shipping from: United States
- Personal care items are non-returnable.
- However, if you have any concerns, please contact us to work out a resolution.
White Smokey
Shipping from: United States
- This item is non-returnable and non-exchangeable.
Purple Maple
Shipping from: United States
- Returns are accepted within 15 days of receiving your order.
- Exceptions: Monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
Cyan Misty
Shipping from: United States
- Per FDA regulations, personal care products are non-returnable.
- Refunds without a return are handled on a case-by-case basis.
- Note: Refunds are not issued for concerns clearly mentioned in the product description.
- Customers are advised to secure packages to prevent mail theft (e.g., using a PO Box).
Purple Hypnos
Shipping from: United States
- All sales are final.
- Products defective in manufacture may be replaced at the discretion of Aremes Fermentis Inc.
Plum Oscar
Shipping from: United States
- You may return item(s) within 30 days of receiving your order.
- Exceptions: Monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
Orchid Fennel
Shipping from: Greece
- This item is non-returnable and non-exchangeable.
Tan Sooty
Shipping from: United Kingdom
- Returns are accepted within 15 days of receiving your order.
- Products must be sealed; used or opened items cannot be accepted.
Ivory Electra
Shipping from: Canada
- You may return item(s) within 30 days of receiving your order.
- Exceptions: Monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
Coral Amphitryon
Shipping from: India
- This item is non-returnable and non-exchangeable.
Sky Blue Pontus
Shipping from: United States
- Returns/exchanges are accepted within 30 days of the purchase date.
- Product must have at least ¾ of its contents remaining.
- Initial shipping & handling charges are non-refundable.
- Customers are responsible for all return shipping costs.
Pink Lucky
Shipping from: Italy
- Returns are accepted within 30 days of receiving your order.
- Exceptions: Monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
Refund and Return Policy for Clothing
Please find the detailed refund and return policies for our clothing products below:
Lime Milo
Shipping from: United States
- Returns are accepted within 15 days of receiving the order.
- Items must be in the original packaging, with tags attached, and show no signs of wear.
- Items that do not meet these requirements will not be refunded or reshipped.
Byzantium Hemera
Shipping from: United States
- Returns are accepted within 30 days of receiving the order.
- Exceptions: Monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
Sky Blue Beech
Shipping from: United States
- Returns are accepted within 15 days of receiving the order.
- Exceptions: Monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
Agate
Shipping from: United States
- This item is non-returnable and non-exchangeable.
- If there is an issue with the product, we will either issue a refund or send a replacement free of cost.
Magenta Caeneus
Shipping from: United States
- This item is non-returnable and non-exchangeable.
Salmon Arrowwood
Shipping from: Canada
- Returns are accepted within 15 days of receiving the order.
- Exceptions: Monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
Yellow Florence
Shipping from: United States
- Returns are accepted within 30 days of receiving the order.
- Items must have all original tags and show no signs of use (e.g., stains, odors, fading, or damage).
- Exceptions: Monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
- If returned clothing shows signs of use, the return may be rejected.
Blush Athena
Shipping from: United Kingdom
- Returns are accepted within 15 days of receiving the order.
- Exceptions: Monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
Sky Blue Milo
Shipping from: United States
- This item is non-returnable and non-exchangeable.
Cocoa Brunn
Shipping from: United States
- Returns are accepted within 15 days of receiving the order.
- Customers are responsible for return shipping costs.
- Initial shipping costs are non-refundable.
- Return shipping must be initiated within 7 days after the return request is approved.
- Exceptions: Monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
Emerald Almond
Shipping from: Spain
- Returns are accepted within 30 days of receiving the order.
- Exceptions: Monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
Crimson Windroot
Shipping from: India
- This item is non-returnable and non-exchangeable.
Magenta Sugarplum
Shipping from: Lithuania
- Returns are accepted within 15 days of receiving the order.
- Exceptions: Monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
Blue Charlie
Shipping from: China
- This item is non-returnable and non-exchangeable.
For any additional questions or concerns, feel free to contact us at tgonlinestore@net-shopping.com.